Frequently Asked Questions – ELEBARA ATELIER
ABOUT THE PIECES
1. Are the pieces handmade?
Yes. All our pieces are handcrafted, with love, intention, and dedication. Each creation is unique and made especially for each order.
3. Are the pieces energized?
Yes. Before each shipment, all pieces go through a process of cleansing and energization, respecting lunar cycles and spiritual techniques, so that they arrive ready to vibrate with your energy.
ORDERS & PRODUCTION
4. What is the production time for the pieces?
The production time is 8 to 12 business days, as each piece is handmade and undergoes an energetic ritual. Whenever possible, we anticipate this deadline.
5. Can I order a personalized piece?
Yes, we accept personalized orders within the technical and energetic possibilities of our brand. To do so, send a message to our Instagram: instagram.com/elebara.atelier.pt
6. How does shipping work?
After production, shipping is done via registered CTT mail, with a delivery time of 2 to 3 business days for mainland Portugal. For the islands, the delivery time may be extended, depending on CTT logistics.
7. When will I receive the tracking code?
You will receive an email with the tracking code up to 2 business days after the order is shipped. The code may take up to 48 business hours to appear in the CTT system.
8. Where can I track my order?
Through the CTT website: https://www.ctt.pt/particulares/index
DELIVERY ADDRESS AND RESPONSIBILITY
9. What if I make a mistake in the address?
It is the sole responsibility of the customer to correctly fill in the delivery address at the time of purchase.
If the order is returned due to an incorrect or unclaimed address, a new shipping fee will be applied for re-shipment.
10. What if the order is delayed or lost?
From the moment the order is handed over to CTT, the logistics become the responsibility of the carrier. In case of delays, strikes, or losses, we offer all necessary support, but we are not responsible for issues external to our operation.
CUSTOMER SUPPORT
13. How do I contact Elebara Atelier?
We are available for questions, suggestions, and sharing via email:
elebaraatelier@gmail.com
14. Where can I follow updates?
Follow us on social media to keep up with launches, rituals, content, and special messages:
Instagram: @elebara.atelier.pt
We hope to have clarified your doubts.
With love,
ELEBARA ATELIER Team